Overview
MelodyArc is a platform for building and deploying AI Operators—agentic AI systems that work across real-world tools, data, and teams.
AI Operators combine reasoning, execution, and collaboration: they connect to APIs and platforms, follow structured workflows, adapt to context, and coordinate with people. Powered by a native orchestration layer, MelodyArc enables organizations to operationalize intelligence—not just automate tasks.

Platform Systems
The MelodyArc Platform is powered by the following core services:
- Point Engine: A decision engine that converts operational knowledge into dynamic workflows.
- LLM Service: Transforms AI into production-ready agents.
- Portal: Enables on-demand support from human agents and operating experts.
How it Works
Below is a simplified description of how the MelodyArc Platform services tasks:
- A task is received, usually via webhook.
- The Point Engine gathers context and applies service knowledge to create dynamic paths to resolve the task.
- AI agents traverse these paths to attempt to service the task.
- If AI agents are not confident, human agents are consulted via the Portal.
- AI agents indicate how to resolve the task, and the Point Engine takes resolution actions.

MelodyArc Platform receiving tasks from multiple systems
Updated about 1 month ago
Dive deeper into the Point Engine or read how MelodyArc uses the MelodyArc Platform for customer support.