Portal

The MelodyArc Portal is an optional web-based workspace where human associates interact with the MelodyArc platform. MelodyArc is designed to run headless without a UI, or embedded inside your existing enterprise interfaces — the Portal is one way to interact with the platform, not a requirement. When using the Portal, associates primarily manage conversations, review AI operator outputs, and provide feedback or guidance as needed.

Home Page

The home page provides associates with a central starting point for their work. Above the chat window, preset quicklinks give one-click access to the most common workflows. To engage an AI operator directly, type @ in the chat window and select from the available operators.

Get New Task

An associate may choose to assign themselves the next available task instead of waiting for one to be assigned.

Create Knowledge

Associates may begin crafting a new point, or knowledge entry from scratch with all fields empty.

Duplicate Knowledge

Instead of creating a new point or knowledge entry from scratch, associates may choose to Duplicate Knowledge and tweak existing knowledge to fit new criteria.

Modify Knowledge

Associates may choose Modify Knowledge to tweak or change existing knowledge to fit any needed changes.

Pages

Links to other useful areas of the portal are provided based on each associate's permissions.

Tasks

Associates may click + New Task to be manually assigned their next task in queue, or see their list of assigned and active tasks. As associates work on tasks, these will automatically rotate to the next in queue as tasks are completed. Conversations may be configured to display by task ID or friendly name depending on your organization's settings.

Associate Experience

As associates work on tasks, they have an abundance of information available without leaving the portal.

Task Navigation Bar

Found at the top, there are optional navigational tools for handling the assigned task.

Point History

On the left, associates are instructed to view both AI operator and associate instructions.

Review

On the right, associates are asked to confirm the AI operator's work for accuracy. If not, they provide feedback.

Expert Tool

Experts are able to view more information regarding the task by exploring the task tokens.